EZL-Flaix Beverage Trading respects your privacy. This policy explains what we collect when you use the Flaix store, why we collect it, and the choices you have.
Last updated August 5, 2026
EZL-Flaix Beverage Trading (DTI Registration No. 8157219) is the personal information controller. For any privacy question or request, email admin@flaixstore.com.
Account details: name, email address, and profile photo if you upload one.
Order details: delivery address (street, barangay, city, province, postal code), phone number, items ordered, order reference, and order status.
Payment details: the payment method used and the transaction status from our payment provider. We do not collect or store full card numbers, CVV codes, or e-wallet credentials.
Support details: messages you send us by email, WhatsApp, or the support chat on this site.
Technical details: basic device and usage information needed to keep the site secure and working.
To process and deliver your orders, send order confirmations and receipts, verify payments, answer support requests, manage returns and refunds, prevent fraud and abuse, and meet tax and record keeping duties. With your consent we may also send occasional product news, and you can opt out anytime.
We process data to perform our contract with you (your order), to comply with legal obligations, for our legitimate interest in keeping the store safe and accurate, and on consent for optional marketing. This follows the Data Privacy Act of 2012 (RA 10173).
Only with service providers who help us run the store, and only with what they need: delivery couriers (name, address, phone), our payment gateway (order amount and reference), our email service (email address and receipt content), and our hosting and database provider. We also disclose data when required by law or a valid government request. We do not sell your personal data.
Order and payment records are kept for as long as required by Philippine tax and commercial law. Account and profile data is kept while your account is active. Support conversations are kept only as long as needed to resolve and review the case.
Access to customer records is restricted by row level security rules and role based admin access. Data moves over encrypted connections, payments are handled by the gateway, and admin actions are limited to authorized staff accounts.
Under RA 10173 you may ask to access, correct, or delete your data, object to processing, withdraw consent, request a copy of your data, or complain about how it was handled. You can edit most details yourself on the Account page. For anything else, email admin@flaixstore.com and we will respond usually within a few hours, and always within 24 hours. You may also raise a concern with the National Privacy Commission.
We use only what the store needs to function: your sign in session, your cart, and basic security protections. We do not run third party advertising trackers on this site.
The store is not intended for children under 13, and we do not knowingly collect their data. Minors should use the store with a parent or guardian.
If this policy changes, we will update this page and the date shown above. Significant changes affecting how we use your data will be announced on the site.